GetSolar Pte. Ltd.

Effective Date: 9th August 2024

1. Introduction

Welcome to GetSolar Pte. Ltd. (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Company Information

• Name: GetSolar Pte. Ltd.
• Location: Singapore

3. Contact Information

If you have any questions regarding this Privacy Policy, you can direct your question to our Data Protection Officer at:

• Email: ethics@getsolar.ai

4. Types of Data Collected

We collect various types of personal data to provide and improve our services. This includes but is not limited to:

• Personal Identification Information: Full name, contact information
• Property Information: Property address, utility bill information, roof plans
• Account Information: Membership information, account details, profile or password details
• Financial Information: Bank account information, credit information
• Technical Data: Solar PV system data including generation data
• Feedback: Reviews, feedback, and opinions about products and services
• Usage Data: Web browsing information

5. Methods of Data Collection

We collect data through various means, including: 

• Direct Interactions: When you provide your personal data by filling in forms on our website (e.g., https://calculator.getsolar.ai) or by corresponding with us by phone, email, or otherwise. 
• Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. This data is collected using cookies and other similar technologies. 
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

6. Purpose of Data Collection

We collect and use your personal data for various purposes, including but not limited to:

• Service Provision: To provide Rent-to-own rooftop solar services
• Customer Support: To respond to your inquiries and support needs
• Marketing: To send you marketing communications and offers that may be of interest to you
• Performance Monitoring: To monitor the performance of the solar PV system
• Improvement: To improve our website, products, and services
• Legal Obligations: To comply with legal obligations and regulatory requirements

7. Legal Basis for Processing Personal Data

We process your personal data based on the following legal bases: 

• Consent: Where you have given us explicit consent to process your data for a specific purpose. 
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. 
• Legal Obligation: Where processing is necessary for compliance with a legal obligation. 
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests.

8. Data Sharing

We may share your personal data with third parties in the following circumstances:

• Service Providers: We may share data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: In the event of a merger, acquisition, or any form of sale of some or all of our assets, your personal data may be transferred to the acquiring entity.
• Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Protection of Rights: We may disclose your information to enforce our terms and conditions, protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

9. International Data Transfers

We may transfer your personal data to countries outside of Singapore. When we do so, we ensure that the data is transferred in accordance with this Privacy Policy and as permitted by the applicable data protection laws.

10. Data Retention

We retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

11. User Rights

Under the Personal Data Protection Act 2012 (PDPA), you have the following rights regarding your personal data:

• Access: You have the right to request access to your personal data that we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete personal data that we hold about you.
• Withdrawal of Consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal data at any time.
• Data Portability: You have the right to request the transfer of your personal data to another organization.
• Complaint: You have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe that we have not complied with the requirements of the PDPA.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

12. Security Measures

We take the protection of your personal data from unauthorized access by others seriously. We use encrypted servers on Awazon Web Services (AWS) to store data on our platform and make reasonable security arrangements to prevent unauthorized access, use, collection, disclosure, or copying of your personal data, in accordance with the requirements of the PDPA.

However, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect the security of your information, we cannot guarantee absolute security and are constantly reviewing and enhancing our information security measures.

13. Use of Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. Cookies are small data files that are placed on your device when you visit a website. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of any third-party websites you visit.

15. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.

16. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

17. Consent

By using our services, you consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy.

18. Governing Law

This Privacy Policy and your use of our services shall be governed by and construed in accordance with the laws of Singapore.

19. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer at:

• Email: ethics@getsolar.ai